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Industry Challenges

Multiple technological challenges face the retail industry, which usually is a major target for cybersecurity attackers. The 2016 Global Security Report indicated that “The retail industry once again accounted for the largest single share of data breach and cyberattack incidents investigated.” Industry trends to better leverage online channels, such as through Online-to-Offline (O2O) promotions and expanding physical stores with e-commerce options, are driving retailers to adopt cloud platforms and connect more business systems through the Internet. Mobile device use has also increased, as businesses cater to customers with smartphones and other handhelds, while improving sales staff productivity with mobile POS and other innovative tools. IT complexity in a retail environment, combined with enormous transactional volume that includes credit card information and other customer data, translates into major challenges to properly protect, and support, varied infrastructure, while ensuring systems operate smoothly and responsively to handle massive network activity. A further complication is the wide distribution of points of presence, including national and global retail locations and business support offices and facilities.

How CITIC Telecom CPC can help

CITIC Telecom CPC’s TrustCSI™ Managed Security Services is an optimal solution for protecting the extensive digital assets of retail enterprises, including financial transactions and customer data. Using world-class security technologies and complemented by CITIC Telecom CPC’s world-class Security Operations Centers (SOCs), TrustCSI™ provides sophisticated 24x7 security monitoring and protection to thwart cyberattacks targeting retailers. Because it is a managed solution, TrustCSI™ frees up retailers to focus on their core businesses.

For added mobility, SmartCLOUD™ DaaS is a cloud-based Desktop-as-a-Service solution that allow retail staff seamlessly and secure work anywhere, anytime, on any device. SmartCLOUD™ DaaS can also simplify workstation and device deployment and management across numerous retail locations.

To solve the IT complexity crisis that can burden retail enterprises, CITIC Telecom CPC’s unified online service portal ManagedCONNECT™ consolidates a wide variety of IT services to offer visibility into the status of multiple technology areas, simplifying administration and allowing retailers to access multiple CPC product’s management from a single, convenient, user-friendly interface, optimizing time and maximizing productivity.

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